Care Management – Supervisor

Position Summary:

The Care Management Supervisor is responsible for supervising the work of the program staff, and assisting the Program Director/Coordinator with program development, quality assurance, and utilization review, as well as coordinating services and supports for a caseload of individuals with a primary diagnosis of severe mental illness in order to help successful integration into and maintenance in the community.


• Supervises case disposition including assessment, admission, referral, and discharge of clients into services that provide optimal support and treatment;
• Assures that all requisite documentation/charting is completed in an accurate and timely manner in accordance with appropriate regulations;
• Provides guidance and support to all program staff;
• Provides direct and general supervision to all program staff and monitors and addresses productivity and performance;
• Collaborates with other community based programs in order to coordinate services to individuals and families with mental health/chemical dependency issues;
• Assists Program Director/Coordinator in preparing administrative, fiscal, statistical, and clinical reports
• In conjunction with Program Director, provides staff with updated information on agency-wide activities and other related services in the community;
• Meets productivity standards
• Assesses client’s success and satisfaction in the environments of living, learning, working and socialization;
• Implements and coordinates the service plan in conjunction with the client and involved supports;
• Advocates for and assists clients in gaining access to entitlements and benefits, health and human services, including preparation and coordination of applications;
• Assumes full responsibility for caseload of individuals including all charting and paperwork responsibilities associated with cases;
• Responsible for crisis coverage of caseload when indicated;
• Provides outreach in the community via home visits to engage clients and link to services;
• Identifies and advocates for improvements in the services that our clients receive;
• Participates in care coordination and other inter-disciplinary team meetings for case reviews, exchange of information and supervision;
• Compiles, reports and maintains records in an accurate and timely manner in accordance with appropriate requirements;

In addition, the below responsibilities may be required of the position:
• Assists with agency and after hours crisis intervention and assessment;

General responsibilities:

• Attends workshops, conferences and staff development training seminars on current practices as directed by the Executive Director or supervisor to acquire continuing education in the appropriate field; implements what has been learned;
• Maintains cooperative relationships with all referents and community resources
• Undertakes related duties as assigned;

Administrative Relationships:

The Care Management Supervisor reports directly to the Program Director, Program Coordinator or designee and collaborates with other staff.


Bachelor’s degree in related field with 3-5 years supervisory experience or Master’s degree in related field with 2-3 years supervisory experience. Must have basic computer literacy and excellent verbal and written skills. Valid driver’s license and use of own car required. Must have the ability to travel in the community and access clients in their own homes.