Peer Specialist/Mental Health Clinic

Position Summary:

The Peer Specialist in the Mental Health Clinic provides care management and support services to individuals accessing services within the Mental Health Clinic. Additionally, the Peer Specialist works in partnership with the clinical staff to facilitate engagement, communication, person-centered planning, self- advocacy and empowerment.


• Liaisons with community resources, especially those concerning peer-run services and advocacy (e.g. Mental Health Association (MHA), New York Association for Psychosocial Rehabilitation Services (NYAPRS);
• When appropriate, shares personal experience and recovery journey in the mental health system with program participants to model principles of recovery and wellness;
• Assists program participants with developing Advance Directives, WRAP, Etc.;
• Assists program participants with paperwork demands when needed;
• Contacts new or disengaged program participants to facilitate engagement in treatment;
• Makes home visits to program participants who have missed appointments and are unresponsive to calls;
• Meets individually and in group settings, and provides care management on site, at satellite sites, in the field and/or in the program participant’s home;
• Participates in interdisciplinary team rounds and conferences;
• Refers program participants to ancillary services;
• Assists with program crises;
• Provides consultation and advocacy for program participants in inpatient, residential and independent living situations, including on-site visits and discharge meetings as needed;
• Visits program participants hospitalized in local inpatient behavioral health settings in order to facilitate discharge plans;
• Assists program with oversight of doctor-only program participants;
• Assists program with oversight of program participants who are high users of hospitalization, ER, crisis phone or other crisis services, and/or who are identified as high-risk;
• Accompanies program participants to offsite activities (drives agency vehicles);
• Maintains records in an accurate and timely manner in accordance with regulations;
• Collects and synthesizes data for use in problem solving in order to assess and address a program participant’s needs;
• Maintains and disseminates information on community resources, particularly public benefits and entitlements;

General responsibilities:

• Attends workshops, conferences and staff development training seminars on current practices as directed by the Chief Executive Officer or supervisor to acquire continuing education in the
appropriate field; implements what has been learned;
• Maintains cooperative relationships with all referents and community resources
• Undertakes related duties as assigned;

Administrative Relationship:

The Peer Specialist reports directly to the Program Coordinator or designee for supervision and collaborates with other staff. Additionally, participates in agency Peer Specialist Meeting as directed.


High School Degree or equivalent required, as well as some peer advocacy training. Some college/bachelor’s degree and/or some experience working in the mental health field preferred. Lived
experience in navigating mental health/substance use services and ability to model principles of recovery and wellness are required. Applicant must be able to draw on his/her own personal experience while being able to transcend own personal events to articulate the experience of the served individual. Must have basic computer literacy and excellent verbal and written skills. Valid driver’s license required and use of own car may be needed.

Reasoning Ability:

Ability to apply common sense and understanding in order to carry out instructions furnished in written, oral or diagram form. Ability to deal with problem solving several concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate. The employee is frequently required to operate and reach with hands and arms.