Position Summary
The Health Home Care Manager is responsible for coordinating services and supports for individuals with a primary diagnosis of severe mental illness and/or other qualifying disorders in order to help successful integration into and maintenance in the community.
Responsibilities:
- Implements and coordinates the service plan in conjunction with the client and involved supports
- Advocates for and assists clients in gaining access to entitlements and benefits, health and human services, including preparation and coordination of applications
- Provides outreach in the community via home visits to engage clients and link to services
- Identifies and advocates for improvements in the services that our clients receive
- Participates in care coordination and other inter-disciplinary team meetings for case reviews, exchange of information and supervision
- Make sure that all clients are billable monthly
- Assumes full responsibility for caseload of individuals including all charting and paperwork responsibilities associated with cases
- Submits monthly billing service questionnaires for each client
- Submits caseload roster to Supervisor monthly
- Answers all client-related calls/emails within 48 business hours
- Communicate with clients at a minimum monthly to work toward achieving their care plan goals
- HH+ and AOT clients will be contacted 4 times per month
- All encounters are to be documented within 5 business days
- Comprehensive assessments are completed within 30 days of enrollment, and annually thereafter
- Care plans are completed within 60 days of enrollment, and annually thereafter
- The client needs to be discussed in supervision weekly
- Consents to be completed at enrollment and annually thereafter
Ethical Standards:
- Acts in a manner that is in accordance with current ethical standards and promotes a positive public image for the organization and the profession. In addition, it acts in accordance with applicable state and federal laws and in accordance with the established professional standards.
- Practices self-care and recognizes signs of vicarious traumatization and work-related burnout.
- Displays appropriate boundaries with clients and co-workers.
Communication, Cooperation, and Collaboration:
- Exhibits objectivity and openness to others’ views.
- Provides and accepts both positive and negative feedback.
- Communicates assertively and directly.
- Communicates effectively with all departments in the agency with a focus on teamwork and the vision of providing excellent service and working toward the continued viability of the agency.
- Bring conflict into the open and facilitate a beneficial conclusion.
- Anticipates problems and proactively addresses issues.
- Values and contributes to a teamwork environment.
- Builds trust, respect, and credibility for a congenial work environment.
- Accepts change and adapts to new situations.
- Adheres to confidentiality standards.
Administrative:
- Submission of timesheets in a timely manner.
- Maintains a 90% or higher customer satisfaction rating.
Administrative Relationships:
Position reports to Care Manager Supervisor.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee must be able to sit and remain in a stationary position for durations of time.
- The person in this position needs to constantly operate a computer and other office productivity machinery.
- The person in this position occasionally ascends/descends a ladder.
- The employee must have the ability to communicate information and ideas so others will understand.
- The employee must be able to exchange accurate information in these situations. The employee must have the ability to observe details at close range (within a few feet of on server).
- The employee must be able to lift/or move up to 5 lb. and occasionally lift/or move up to 10 lb.
Qualifications:
Education: Master’s degree in a relevant field or bachelor’s degree/RN
Experience: 1 year of experience providing direct services to the medically underserved or in the behavioral health field or 3 years of experience providing direct services to the medically underserved or in the behavioral health field based on the above.
Others:
- Must have basic computer literacy and excellent verbal and written skills.
- Valid driver’s license, insurability through agency’s insurance, and use of own car required. Must be able to travel in the community and access clients in their own homes
- Applicants with lived experience in navigating mental health/substance abuse services and the ability to model principles of recovery and wellness are encouraged to apply.
- Applicant must have excellent computer, verbal, and written skills.
- Ability to apply common sense and understanding in order to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problem-solving several concrete variables in standardized situations.
CoveCare Center offers a comprehensive benefits package for all full-time employees! Our benefits include excellent paid time off, medical, dental, vision, life, short term, and long-term disability insurance along with a 401(k) plan with an employer match. All benefits start 1st of the month following 30 days of employment.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Job Type: FT
Salary: $21.98 per hour