CoveCare Center FAQs
What insurance plans does CoveCare Center accept?
CoveCare Center accepts most insurance plans including NYS Medicaid/ Managed Medicaid, Medicare, Commercial, NYS Health Exchange and Self-Funded Plans. If you are unsure of your coverage, you may contact your insurance carrier.
Whenever possible, the CoveCare Billing Office will assist you in determining your benefits prior to providing services, and will make every effort to obtain payment from your insurance carrier(s) based on your benefit.
What if my insurance is not eligible or I don’t have insurance?
CoveCare Center offers a sliding scale fee for participants who do not have eligible insurance. In order to determine your fee, you must bring in documentation to verify your gross income and number of dependents. Accepted documentation includes recent tax returns and pay stubs. If your financial situation changes, you will be asked to resubmit documentation so that the fee can be revised.
How long will I receive services?
The length of the services depends on your individual treatment plan, which you and your primary clinician create together.
What if I forget to cancel an appointment or arrive late?
If you are unable to attend an appointment, we ask that you notify staff at least 24 hours in advance. If you are a “no-show" for an appointment or cancel late, you will be charged a fee of $25.00 (as applicable) for each missed appointment. If you are more than 15 minutes late for your appointment, it may be re-scheduled. Repeated missed appointments without proper notification or chronic lateness may result in your discharge from the program.
What if I want to change my primary provider at CoveCare Center?
Consistency is very important when establishing a therapeutic relationship. Requests for a change in provider will be addressed on an individual basis to see how best to resolve the issue.
Are the services confidential?
All services and records are confidential, as mandated by federal and state laws and HIPAA regulations. Protected Health Information (PHI) will not be released without your written consent. (See Know Your Rights )