Peer Care Management Assistant-Outpatient Behavioral Health

Position Summary

The Peer Care Management Assistant is primarily responsible for the support of the Care Management Department but may also coordinate services and supports for individuals with a primary diagnosis of severe mental illness and/or other qualifying disorders in order to help successful integration into and maintenance in the community.


  • Assists Care Managers with clerical work including copying, filing, supply inventory and ordering;
  • Assists Care Managers with data entry and data tracking for quality assurance purposes;
  • Participates in care coordination and other inter-disciplinary team meetings for case reviews, exchange of information and supervision;
  • Compiles, reports and maintains records in an accurate and timely manner in accordance with appropriate requirements;
  • Assesses client’s success and satisfaction in the environments of living, learning, working and socialization;
  • Advocates for and assists clients in gaining access to entitlements and benefits, health and human services, including preparation and coordination of applications;
  • Provides outreach in the community via home visits to engage clients and link to services;
  • Identifies and advocates for improvements in the services that our clients receive;
  • Assumes responsibility for caseload of individuals including all charting and paperwork responsibilities associated with cases;
  • Implements and coordinates the service plan in conjunction with the client and involved supports;
  • Meets productivity standards;
  • Attends workshops, conferences and staff development training seminars;
  • Maintains cooperative relationships with all referents and community resources;
  • Undertakes related duties as assigned.

General Responsibilities:

  • Attends workshops, conferences and staff development training seminars on current practices as directed by the Executive Director or supervisor to acquire continuing education in the appropriate field; implements what has been learned;
  • Maintains cooperative relationships with all referents and community resources;
  • Undertakes related duties as assigned.

Administrative Relationships:

The Care Management Assistant reports directly to the Program Coordinator or designee as assigned and works collaboratively with other staff.


Peer advocacy training preferred.

Applicants with lived experience in navigating mental health/substance abuse services and the ability to model principles of recovery and wellness are strongly encouraged to apply.

Applicant must be able to draw on his/her own personal experience while being able to transcend own personal events to articulate the experience of the served individual.

High School Diploma and at least 1 year of experience providing direct services to the medically underserved or in the behavioral health field. Applicant must have excellent computer, verbal and written skills. Valid driver’s license, insurability through agency’s insurance and use of own car required. Must be able to travel in the community and access clients in their own homes.

CoveCare Center offers a comprehensive benefits package for all full-time employees! Our benefits include excellent paid time off, medical, dental, vision, life, short term, and long-term disability insurance along with a 401(k) plan with an employer match. All benefits start 1st of the month following 30 days of employment.


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Job Type: FT

Salary: $19.50- $20 per hour